How do I place an order?
All our products are available to purchase through our online shopping cart by adding them to the basket using the buttons provided. If you have any concerns about this, or are unsure how to customise your order, please email us.

How do I make a payment?
You can pay for your order via credit/debit card or Paypal. Please note that credit/debit card payments will be called "Nochex" on your statement.

How much is postage and packaging?
All orders are sent via Royal Mai Special Delivery, or equivalent for International orders. The price depends on the weight of your order, but is usually £6-£8. (£15 for International orders).

How long do you take to deliver?
We always aim to have your order with you as soon as possible, usually within 6 weeks. Please let us know when you place your order if there is a specific date that you need it by....this is so we can make sure that we can complete your order in time, and also allows us to prioritise our work. Occasionally rush orders can be processed. Please contact us if you need an order within 6 weeks. This service may incur extra charges.

What happens if I change my mind?
Please notify us as soon as possible if you wish to cancel or change your order. As long as we haven't ordered materials, or started work on your order no charge will be made, and a full refund will be given. If work has started a charge will be made, based on the amount of work already done. This charge will never be greater than 50% of your order total, and any outstanding amounts will be refunded. Once your order has been completed and posted, no refunds are available.

What happens if my item is faulty?
We take great care to ensure every one of our products reaches you in perfect condition. However in the unlikely event that your item is faulty or not made to the agreed specifications, we will offer a full refund or exchange, as long as the fault/error is reported immediately and the items returned within 3 days.

Please be aware that you will need to prove an item is not made to your specifications. We keep very good records, so please make sure you do as well! It is your responsibility to ensure we have all the correct information regarding your order - this includes colours and measurements!! We will not refund or exchange ill-fitting jewellery where measurements have been given.